D&E Customer Focus

D & E's values are:
• Uncompromising commitment to Quality, Health, Safety and Environment
• An open relationship with our employees based on mutual trust, respect and success
• Transparency, Accountability and Discipline in our business
• Best in class Risk Awareness
• Integrity in all we do
• Financial Responsibility to our stakeholders

D & E Core Objectives
We combine the engineering talent, world-class processes and cutting-edge technology expertise to lead in the development of high-quality products and services.
Our teams posses the capability to address all stages of the product development lifecycle- starting from concept through complete development, to support till end-of-life
We partner with multinational services companies to secure, flexible engagement models leveraging our Nigerian based delivery capability.
We implore sustainable solutions for low-cost and high-tech applications, simulation and control of system
We utilize our excellent technical, financial and environmental knowledge in sourcing, outsourcing, investments and management of projects.
We will build on our existing customer base and add new customers who will appreciate our experience and trust our capability. We are committed to maintaining our customer relationship by:
• Delivery quality & service at competitive prices
• Listening & responding to customers' needs
• Demonstrating integrity & fairness

D & E Keys to Success
• We will support our employees as our most valuable asset
• D&E Innovations Limited will continue looking to operate a modern and efficient Multi-Disciplinary Contractor that will be comparable by world standards in quality and efficiency

D & E Quality Assurance / Quality Control Policy
Quality issues have always had a high priority with D&E Innovations Limited and the company has worked with quality systems for many years. Our activities in the field of quality management have lead to an ever-increasing quality awareness ensuring that our clients consistently received a quality product.

We are however constantly aware of the need for continuous improvement and our process for obtaining this is based on the principles outlined in our Quality Assurance / Quality Control manual.

For the realization of any project; D&E Innovations Limited will ensure that materials and facilities, which are safe, reliable, excellent in performance, and satisfying, are used, as clients’ requires. This quality control and assurance program is issued to achieve the policy mentioned above. This program applies to personnel executing the services concerned with the realization of the project and they shall carry out these services in compliance lies with the Quality Assurance/Quality Control Manager assigned to the Project Team of D&E Innovations Limited. The program is issued under the authority and approval of the Chief Executive Officer, which take account of the requirements of the International quality systems standard of ISO 9001.

D & E Quality Objectives
In pursuit of the quality policy of the company, the top Management of D&E Innovations Limited ensures that the following Quality Objectives directed at relevant functions and levels in the company are maintained:
• Ensuring that each client work process is accurately scheduled and organized
• Ensuring that the personnel involved in the project activities are adequately trained and qualified
• Ensuring that the personnel tasks and responsibilities have been correctly assigned and documented
• Ensuring that procedures and work instructions are issued for the performance of quality critical activities
• Ensuring that statutory and regulatory requirements pertaining to each project is implemented
• Ensuring that the work is carried out to the required level of quality by the application of necessary monitoring, measurement, analysis and improvement processes
• Demonstrate by means of record/objective evidence that the work has been carried out to the required level of quality
• Verify and evaluate the performance of the quality management system through planned quality management system audits and periodic management reviews
• Ensuring that the jobs are executed in a manner that guarantees the safety and preservation of life and property and minimizes adverse impact on the environment in the work area.